Shared support is a type of outsourced customer support that enhances customer experiences by handling customers using a team or group of dedicated customer support agents assisting a number of clients or organizations.

In dedicated customer support,  dedicated team or individual is specifically assigned to a single customer or group of customers to provide ongoing support and assistance. In shared customer support, a group of agents provides support to multiple customers or businesses.

The ability to offer 24/7 assistance, cost savings, quality assurance and access to a bigger pool of knowledge base and experience are some benefits. Overall, outsourced help desk support services can significantly improve the bottom line for businesses, as it saves time and money by pooling resources and knowledge.

Here are the other advantages :

Cost savings: Outsourcing to customer service teams can be less expensive than hiring and training in-house staff.
Access to expertise: Outsourcing providers specialize in providing support services and can bring in-depth knowledge and experience to the table.
Scalability: Outsourcing support can allow companies to easily scale up or down depending on their needs.
Focus on core competencies: Outsourcing support can free up company resources to focus on core competencies and strategic initiatives.

Yes, shared customer support can provide the same level of expertise and experience as dedicated customer support. In fact, shared customer support comes with the opportunity to leverage a wider range of knowledge and skills., as the outsourced team has multiple agents with different backgrounds and skill sets that can work together to provide support.

The team of support agents may work variable schedules to give full time coverage around the clock, therefore yes, our team is available 24/7.

Absolutely, given that it can result in cost effective, great customer experience and increased customer retention, being one of the top outsourcing companies, our service is an excellent choice for companies of all sizes. Yet, dedicated support can be more beneficial for companies with complex or very particular customer care requirements.

Shared support outsourcing is a good choice for businesses with a low volume of tickets and typical systems or procedures in their industry. Our customers often include startups and businesses that use popular server administration software.

Our shared support customers many businesses such as start-ups that don’t have a large volume of support tickets. Most businesses use our services for improving customer success by providing high-quality, reliable, and quick responses to customers even when they are not around.

Our customers include web hosts, digital marketers, web designers, and other businesses that provide 24/7 services. These businesses often receive calls at all hours, which can be difficult to handle when they are out of the office. Shared support provides an easy way for these businesses to maintain a 24/7 real time presence and ensure that their customers can always get the help they need.

As an outsourced customer service company, many of our customers use our service to handle complex operations, such as web hosting or server management, by escalating complicated issues to our support engineers while they take care of regular tech support issues. Customer service outsourcing allows our customers to benefit from the expertise of our customer service agents without having to devote their own resources to handle complex issues.

Our services also includes web vulnerability scanning service, server management and monitoring services, outsourced help desk support, IT help desk outsourcing and 24×7 outsourced IT support and software development and support services like WordPress development and WordPress Support.

Yes, we provide first-line support through variety of channels like social media, phone email support and chat support