Yes, we can cover your weekdays, weekends, and after hours depending on your needs.

If we are not able to solve any issues, the technical support dedicated team will add all the troubleshooting measures they used as a note and then we flag it to the dept or the next level assistance, based on the support levels required/guidelines shared by customer.

We handle pre-sales, customer service, regular web hosting support solutions, and simple server administration on the semi-dedicated plans. However, there are exceptions like Networking difficulties, complicated setup procedures, huge migrations, software development, and any jobs that need more than 3 hours of constant debugging are exceptions.

Outsourcing hosting support reduces costs and increases efficiency by letting web hosting companies focus on other critical areas of the business. Additionally, it can provide the hosting business with access to a team of professionals who can provide high-quality assistance. Customer support is important to any business, including a web hosting business, to have peace of mind because it helps to ensure customer satisfaction, retain existing customers and attract new ones and also ensures your business is running smoothly.

They remain for up to 1 year. Many of our customers pre-pay for hours and use them as and when they need them.