Dedicated Support

We will help you set up and operate a dedicated technical support team that takes care of your entire server infrastructure and supports your customers 24/7.

Engineers dedicated to your company

Tech support, server management or both

Day, night or custom coverage

How we help

Our experts function as your own staff. We take care of your servers and assist your customers over help desk, live chat & social media – 24/7/365.

Customized coverage

You may want a helping hand during business hours or want someone to take care of business when you are not in the office. With our 24/7 dedicated technical support services, you can customize how many hours of help you need (4 -24 hours /day).

Server monitoring & quick response

We won’t let your servers crash on our watch. Our server techs are experienced in emergency administration, and will recover a failing service before it can affect your customers.

Server setup and provisioning

New server provisioning can be time-consuming. Our team is experienced in setting up new servers with custom configuration and can complete them in as low as 20 minutes.

On demand server administration

You may sometimes need assistance with the installation of specialized software or troubleshooting your company website. We can help you with all that. Just send a message.

Vendor and 3rd party management

Our professionals can help you reduce costs and keep track of your expenses in servers, software license bills, bandwidth bills, and so on. In the event that something doesn’t make business sense, we’ll assist you in finding better options that suit you.

Server maintenance (security, speed, updates)

Our dedicated technical support specialists take care of everything required to keep your servers rock solid, from patching the latest vulnerabilities and ensuring timely software updates to frequent performance tune-ups and backup management.

100% white label

Our techs use your support desk and your company’s email signatures so that your customers feel they are talking to your own staff.

Multi channel help

Our 24/7 dedicated support specialists can assist your customers over Email, Helpdesk, Live chat or even social channels.

Cloud and virtual server management

We have experience in handling a wide range of Cloud and Hypervisor tasks, ranging from resource management to VM migrations.

Billing and pre-sales help

From account renewals, new account hand-holding to pre-sales enquiries via live chat, our dedicated support specialists take care of everything along with custom dedicated support plans that are budget friendly.

Server reputation management

We closely monitor domain and IP blacklists to make sure none of your servers are reported for abuse. If your IP is listed somewhere, we quickly de-list the IP, and secure the server to prevent a similar issue.

How it works

We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues.

Our experts respond to your customers from your support system, and fix the issue within a few minutes.

Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Engineering services based in India

Our customer support team based in Cochin, India takes care of help desk support, live chat support services and server management services. Over 250 service providers rely on this team to keep close to 47,000 servers rock solid, and to resolve over 52,000 support queries per month.

With an average resolution time of 23 minutes, this team resolves 97% of queries within 1 hour, and consistently achieves a customer happiness rating of 93% in customer surveys.

Service customized for your company

Dedicated support is literally a 24/7 customer support team to your company. You can customize all aspects of how the dedicated team functions. For example, you can decide to select professionals who specialize in Linux administration. Furthermore, you can also define a specific response time for support tickets to ensure timely resolutions.

You have the full control. Just let us know what you want to customize, and we’ll make it happen.

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Certified support quality

We’re committed to delivering top-notch support quality. We re-invest 5% of our revenue in an ISO 9001:2015 certified QA system, where experts analyze 100s of tickets per month to continually improve service quality.

Support operations management

We have over 20 years of experience in managing server infrastructure and helping hosting customers. If you want more time to focus on your core business, we can help you out by taking care of the entire support operations and server management.

Certified information security

We care about the security of your information. Which is why chosen the toughest security standard for hosting industry, ISO 27001:2013, to protect your customer info, server logins, service agreements, and more.

The BOHZO difference

At Bobcares, your business will be helped by certified Computer Science Engineers with extensive knowledge about servers, operating systems, networks and DevOps.

Bobcares has a legacy for Outsourced Support. Since 2001, we established all the important benchmarks in quality technical support such as fast responses, dedicated staff, and more.

Over the past 20+ years, Bobcares has backed over 100,000 servers through remote server monitoring tool, real time assistance, and data centers. We achieved this growth by treating the business of our customers as our own.

We run our front-line phone support operations from Phoenix, AZ with an all-American team, and the backend help desk support & server management from Kochi, India. This helps us reduce total service cost while not compromising on quality.

Bobcares continues to ensure that all our engineers are certified with emerging and highly used technologies. Bobcares has AWS Certified Solutions Architects, AWS Database Specialists, Google Cloud Architects as well as GCP Security and Network Engineers. We’re the most recognized and reviewed provider of server management with these certifications

We’re committed to delivering top-notch service quality as well as doing it in a highly secure fashion. Our experts analyze hundreds of tickets per month to continually improve technical support quality. Accompanying that, we chose the toughest security standard for the hosting industry, ISO 27001:2013, to protect your customer data, server logins, service agreements, and more.

Got questions?

We’ll be happy to answer. A solutions specialist will get back to you within 12 hours.